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Back to StrideXPLast Updated: September 2026
Customer Friendly Policies

Cancellation & Refund Policy

At StrideXP Fit Club, we understand that life happens. We offer transparent, hassle-free cancellation and refund processes for all our community athletic events and workshops.

Notice Window
24 Hours Prior

Full refund or free date transfer when notified 24h in advance.

Refund Processing
5–7 Business Days

Directly credited to original payment source via Razorpay.

Weather / Rain
100% Guaranteed

Complete refund or next edition pass if host reschedules.

1. Attendee Cancellation & Refund Eligibility

Cancellations initiated at least 24 hours prior to the scheduled event start time are eligible for a 100% refund or a complimentary ticket transfer to an upcoming event.
Transfer to another runner/friend: You may transfer your pass to another attendee up to 6 hours before reporting time free of charge by notifying team marshals on WhatsApp.
Cancellations within 24 hours or No-shows: Because venue bookings, paddles, hydration, and refreshments are pre-committed based on confirmed headcount, cancellations requested within 24 hours or no-shows are generally non-refundable. However, we consider genuine medical emergencies on a case-by-case basis.

2. Cancellations or Rescheduling by StrideXP Fit Club

In the rare event that an event is cancelled or postponed due to inclement weather (e.g. heavy monsoon rain affecting outdoor court safety), city safety directives, or unforeseen venue closures:

  • You will receive immediate notification via SMS, Email, and WhatsApp.
  • You will be offered the choice of an immediate 100% refund or automatic enrollment into the rescheduled date / next weekend edition.

3. Refund Turnaround & Method

All approved refunds are initiated through our payment partner, Razorpay Software Private Limited.

  • Source Account: Funds are automatically credited back to the original source account (UPI ID, bank account, or credit/debit card) used during payment.
  • Timeline: Once processed by our team (within 24 hours), the standard banking cycle takes between 5 to 7 business days to reflect in your bank statement.

4. How to Request a Cancellation or Refund

To initiate a cancellation, please provide your Registration ID / Ticket Number along with your registered email and phone number via any of the following channels:

WhatsApp Refund DeskEmail: [email protected]

StrideXP Fit Club • Support & Grievances Desk

Pickle Edge Sports Complex, Saket Nagar Main Road, Indore, Madhya Pradesh 452018

Helpline: +91 95691 48889 (Monday to Saturday, 9 AM – 7 PM IST)