Privacy Policy
At StrideXP Fit Club (website: stridexp.in), we are committed to safeguarding the personal privacy of our runners, athletes, and community members. This policy explains what information we collect, how it is used, and the measures we take to keep it safe.
1. Information We Collect
We only collect data strictly necessary to fulfill event registrations and communications:
- Personal Identifiers: Full Name, Email Address, and WhatsApp / Mobile Phone Number.
- Registration Data: Selected event date, chosen ticket tier (Single, Couple, or Squad), group size, and attendance status.
- Payment Reference Details: Transaction IDs, Razorpay Order IDs, and payment timestamp references.
2. Payment Information Security (Razorpay Integration)
All financial transactions on stridexp.in are processed through our PCI-DSS Level 1 compliant payment partner, Razorpay Software Private Limited.
StrideXP Fit Club never collects, views, or stores sensitive financial details such as credit/debit card numbers, CVVs, net banking passwords, or UPI MPINs. All payment exchanges happen over bank-grade 256-bit encrypted SSL/TLS connections.
3. How We Use Your Information
- To issue instant digital QR passes and verify attendance at the event check-in station.
- To transmit essential logistical updates (e.g. reporting time, weather updates, parking info) via email and WhatsApp.
- To process refund requests or event rescheduling in compliance with our refund policies.
- To maintain internal safety and capacity compliance for organized sports activities.
4. Data Sharing & Third Parties
We do not sell, lease, or monetize your personal information to advertisers or external telemarketers. Information is shared only with:
- Razorpay: To authenticate payment capture and issue verified transaction receipts.
- Emergency Services: In the rare occurrence of medical necessity or on-court injury during an event.
- Statutory Authorities: If required by Indian law or judicial court order.
5. Data Retention & User Rights
We retain registration records for historical audit and accounting compliance. You retain the right to review, update, or request the deletion of your account contact information by contacting our privacy officer at [email protected].
StrideXP Fit Club • Pickle Edge Sports Complex, Saket Nagar, Indore, Madhya Pradesh 452018
Official Email: [email protected] | Contact: +91 95691 48889